Vodacom The Grove still *********** 2018 to 2019 and beyond

On the 22nd of December 2018 I described and wrote what a horrible experience I had at Vodacom The Grove, due to their incompetence in applying a silicone screen protector that doesn't cover the whole screen of my Samsung Galaxy S8+. I've requested that the silicone screen protector should cover the whole phone and they convinced me that the screen protector has been app**** correctly even though it doesn't cover the entire screen I asked what would happen if the phone falls at an angle their response was the phone would be fine and convinced me that the phone is 100% safe staff member that assisted me Donald. After a fall my screen is cracked at the sections where they did not apply the silicone screen protector. Received a call from the manager from ********** that she will investigate and will escalate the matter to head office call took place on 28.12.2018 11:25. Yesterday 14.01.2019 I received an sms stating my ticket EC-1KYI-1E37CH has been closed, yet I haven't received any feedback on the incompetence of Vodacom The Grove staff and who will pay for the replacement screen.