Vodacom The Grove- ********** service

I have visited the branch at the grove. The most useless outlet i have ever visited, it should just be closed. First time I went to get a phone, my contract was not submitted and I had to go to woodlands to get a phone. This was roughly 2 months apart. On the 1st of Feb, I requested an E-Sim and paid the money, only to find out today that it hasn't been activated- 19 days later? I was told I would get a email within 3 hours.