LN
Larissa N

1 reviews | Active since Nov 2016

31 Mar 2022, 16:02

Vodacom The Grove mall

This is specifically Vodacom at the Grove mall in Pretoria. Vodacom advertises the samsung watch 4 with the new samsung S22., but does not have stock. I went to vodacom The Grove mall on the 12th of March. I upgraded 2 of my contracts to the samsung S22 each with a watch aswell as one exstra watch. We were told they are out of stock but will order the following Monday. I phoned each week and the time is just extended to the next week each time I phone. Then last week Mkgadi told me they should know by the 31st of March when the next stock for watches will arrive. No it is the 31st of March. I have received no feedback, and when I phone Vodacom at The Grove mall there is no answer. I just want to know how can you advertise something that is always out of stock. And no feedback ever.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2022, 07:17
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team