VODACOM THE GROVE MALL

Good day

I spoke to 10 different people today and no one could assist me. A phone got taken out at Vodacom The Grove mall and my signature were ***** on this account !! The Grove sales consultants allowed this and gave the person a D8 Samsung Galaxy on my name and on my contract without me being there. According to the ***** department this phone has been blacklisted and its not.

The woman is in China and she still use the phone via wifi ( meaning she still connects the phone to wifi and have access to whatsapp, facebook etc )

I need this phone to be set down COMPLETELY!! No wifi nothing.

The phone must not be use able in any way not wifi or anything !!

Can someone please assist me with this ??

Is this possible to shut down the phone for no service like wifi nothing or not ?

I am busy with the police already and my attorney will open a case against vodacom should this not be done !!!

I need feedback ASAP !!!!!