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JJ
Johann J

1 reviews | Active since Jul 2011

06 Sept 2022, 12:47

Vodacom The Glen & Vodacom Business is Bad

Requested a Transfer of all company lines from one Company to another from Vodacom The Glen after being advised by Vodacom Business that it can only be done at a Vodacom Shop.

After 2 weeks the transfer not effected, not getting any action from Vodacom and the transfer that should have been done in 4 days is still not done.

Vodacom not responding to escalations and I think the only option is now to cancel the Contracts with Vodacom.

Vodacom The Glen and Vodacom Business' service is really bad.

Regards Johann van Jaarsveld

0
Replies (4)
Vodacom
Vodacom's reply06 Sept 2022, 15:28
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JJ
Johann J's update06 Sept 2022, 18:54
Reviewer Update
Vodacom

I the speed you have been moving I might die before that happens.... :-0

Johann Van Jaarsveld
JJ
Johann J's update08 Sept 2022, 10:18
Reviewer Update
Vodacom Consumer Team

You are useless.

No action yet? I recommend other providers for Cell Providers, because they cannot be worse.

I suggest that the team at Vodacom shop the Glen be fired as well. Useless...

Johann Van Jaarsveld
JJ
Johann J's update08 Sept 2022, 10:26
Reviewer Update
Please get a Vodacom manager to contact me.

Will continue posting on the forums until I get a response on a daily basis. Maybe I will be lucky and get a manager to phone me and attend to the issue?