Vodacom The Glen - Poor Client Service

Over the past month I have been having endless hassles with Vodacom the Glen branch and have still not come to a conclusion as of yet. I pre ordered the Samsung Galaxy S7 as per instruction given by a staff member of Vodacom. He insisted that I email him my request to pre order the phone so that I can qualify for the Samsung gear VR. The email had been sent on the 1st of March as the phone was due to be released on the 20th March. After numerous phone calls and empty promises by the managers of both Vodacom shops still I do not have an answer as to what is happening with my application. It almost seems as if the managers are passing the buck onto each other and nobody wants to take responsibility for the mishap that has been made. I have spent a fortune on phone calls trying to get my new upgrade and still nothing has been done. I would also like to add to this that the customer service at both Vodacom shops is absolutely pathetic. Long waits and poor manners is what customers have to deal with when entering both of these shops. I hope that this email finds the right hands and that this matter is sorted out IMMEDIATELY as I do not know what else to do.