VODACOM THE GLEN DISGUSTING SERVICE

<p>So about 3 months ago i purchased a samsung Galaxy S7 first of all, from the time i walked into the vodacom store i have beeb receiving bad services from the sales consultant Athule Modoti. I had to get my score lifted and Athule advised me that it will take a few days till one of his own colleagues asked him why does the client have to wait that long you should be getting an answer by today or tomorrow. I left it he called me about 3 days later that everything is fine i picked up my phone and asked Athule how do i claim my Gear VR,he then gave me a piece of paper with intructions how to claim my Gear VR i got home tried it and i had to accumulate points which i wasnt advised about of shown on my introduction paper it failed i couldnt get it done i got in contact with Athule and advised him about the problem he didnt know himself how to even do it so he told me he will find out (bare in mind..already wasting time) shouldnt this be something the staff are trained on? Anyway so i tried accumulating points and finally got it after few hours then all of a sudden no sign of a Gear VR on the application i again spoke to Athule and he couldnt help me. I called after him over and over day after day following up and he started avoiding my calls and messages which i have as proof i was treated with no respect and dont care attitude from him. After laying a complaint with vodacom they then told me they will sort it out which i have the reference numbers of the calls and queries. Athule avoided me for a good couple of weeks! Already im frustrated because in the beginning i was suppose to receive my wireless charger or speaker of which i chose the charger as i dont need the speaker up until today i havent received anything they have a very disgusting attitude as well as the manager Kethiwe i got in touch with her she completely avoids my calls and messages already. They promise to call you back and then they dont not once did i receive feedback from these guys i had to contact them. Vodacom then blamed samsung after i spoke to them today and as per my conversation with Lebo from samsung the glen Vodacom is at fault so i really had enough of all this bull**** with Vodacom and Samsung for almost 3 months fighting with them i told them today i would go to the ombudsman which i did contact this afternoon and advised them about it and they have a dont care attitude still. So clearly these guys are giving vodacom a f##kd up reputation which i want nothing to do with i want this thing sorted ASAP or i will take matters even further and trust me im not afraid to do it as i already contacted the ombudsman VODACOM THE GLEN is pathetic in my eyes and have horrible service no respect for clients or their jobs or even the VODACOM brand at all. I WANT MY **** SORTED OUT!!!!!</p>