VODACOM THE GLEN

DUANE BRUCE HAS INFORMED ME THAT THE QUERY HAS BEEN ESCALATED,MENTIONED THAT HE WOULD INVESTIGATE AND FIND A SOLUTION NO SOLUTION HAS BEEN FOUND! HAS ALSO CONSEEDED THAT THE PAPERWORK HAS NOT BEEN COMPLETED CORRECTLY AND THE AGENT DID NOT ACTIVATE THE INSURANCE, HOW IS A CUSTOMER HELD RESPONSIBLE FOR THE AGENTS WORK? HE ALSO MENTIONS THAT I'M BEING BILLED FOR THE HEADSET PLUS AIRTIME PACKAGE, I NEVER RECEIVED HEADSETS. THIS IS AN INDICATION THAT THE REP/AGENT IS UNDER TRAINED .I WAS BILLED R1800 PM INCLUDING THE INSURANCE.THE ONLY FEEDBACK I GOT WAS THAT THE INSURANCE DECLINED.