1 reviews | Active since Dec 2015
Vodacom:The Glen
<p>I upgraded my contract on Sunday 28/05/2017 at the Glen store.</p> <p>I was charged a service fee of about R150 which I paid. My contract is a R299 Samsung deal.</p> <p>Vodacom has billed me for the same service fee plus R299 for my first new billing period.</p> <p>I called Vodacom and they said I have to take it up with the store because it should have reflected on the system.</p> <p>I tried calling the store several times but it just keeps ringing. No response via email either.</p> <p>This is unacceptable. I don't have the time to go into the store either. This is *******. Why should I have to pay double for a service fee</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved