1 reviews | Active since Aug 2017
Vodacom the GIANT that *****s from the man in the street and gets away with it
Vodacom, your call centre and business principles are unprofessional and based on trying to rip good honest people off.
I called the call centre to 1. change the debit order banking details, 2. change the date to allow for my fund to clear. 3. to cancel a recurring charge that I have tried to cancel over 10 months ago. no less than 5 times.
What happens, you try deduct it from my old account, so now I have a mark next to my name as the debit order was returned. we get an sms saying that we have to make payment in the next 5 days or whatever it said. Then the debit order eventually goes off an you debit DOUBLE the normal amount. Vodacom- you are ****** nothing less. Trying to get something resolved with you is next to impossible.
I want the money you STOLE from my account returned immediately.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
