JZ
Jason Z

1 reviews | Active since Aug 2017

10 Apr 2018, 08:57

Vodacom the GIANT that *****s from the man in the street and gets away with it

Vodacom, your call centre and business principles are unprofessional and based on trying to rip good honest people off.

I called the call centre to 1. change the debit order banking details, 2. change the date to allow for my fund to clear. 3. to cancel a recurring charge that I have tried to cancel over 10 months ago. no less than 5 times.

What happens, you try deduct it from my old account, so now I have a mark next to my name as the debit order was returned. we get an sms saying that we have to make payment in the next 5 days or whatever it said. Then the debit order eventually goes off an you debit DOUBLE the normal amount. Vodacom- you are ****** nothing less. Trying to get something resolved with you is next to impossible.

I want the money you STOLE from my account returned immediately.

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2018, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JZ
Jason Z's update10 Apr 2018, 09:48
Reviewer Update
Dear Vodacom, I am travelling at the moment. my Vodacom number is down. they can talk to my wife on ********** or me on +254 ********** 73 or on Whatsapp call +27 79 ********** . Alternatively you can email me on ********** Once again I am travelling and had all of this sorted out prior to leaving. YOU make contact with me on a suitable number. Kind regards, Jason Zeelie