1 reviews | Active since Apr 2014
Vodacom - the "ghost" number generator - be aware VC users
<p>After closing and porting my number to MTN i still received a bills from VC. i could not understand why until today. On the invoice was suddenly a new number ********** 951. After spending hours on the phone, the Vodacom assistant told me that they created that's called a "ghost" number. Now i realised what they are doing.</p> <p>After closing your account they are P%$% - off so they create this gost account. it takes time for you to pick it up and by that time they have debit 2 months or so. When you phone the number it says number not existing, but you paid for subscription and call ID,</p> <p><br />Now ater canceling this "ghost" contact your challenge starts to get back your money, you are so fed up you let it go - they score (***** from YOU).</p> <p><br />I requested to get a copy of the contact for my lawyers , suddenly i was informed i need to sumit a copy of my id - For WHAT - so that they can do more *****.</p> <p>Nice story for Carte Blance and the news papers</p> <p>.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for the inconvenience caused.
The Retentions Team created a credit for the charges incurred. The number was also removed from your account.
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for the inconvenience caused.
The Retentions Team created a credit for the charges incurred. The number was also removed from your account.
Kind regards
Vodacom Consumer Website Team
