jK
jan K

1 reviews | Active since Apr 2014

15 Mar 2017, 18:29

Vodacom - the "ghost" number generator - be aware VC users

<p>After closing and porting my number to MTN i still received a bills from VC. i could not understand why until today. On the invoice was suddenly a new number ********** 951. After spending hours on the phone, the Vodacom assistant told me that they created that's called a "ghost" number. Now i realised what they are doing.</p> <p>After closing your account they are P%$% - off so they create this gost account. it takes time for you to pick it up and by that time they have debit 2 months or so. When you phone the number it says number not existing, but you paid for subscription and call ID,</p> <p><br />Now ater canceling this "ghost" contact your challenge starts to get back your money, you are so fed up you let it go - they score (***** from YOU).</p> <p><br />I requested to get a copy of the contact for my lawyers , suddenly i was informed i need to sumit a copy of my id - For WHAT - so that they can do more *****.</p> <p>Nice story for Carte Blance and the news papers</p> <p>.</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Mar 2017, 10:34
Official

Dear Client

We apologise for the inconvenience caused.

The Retentions Team created a credit for the charges incurred. The number was also removed from your account.

Kind regards

Vodacom Consumer Website Team