VODACOM THE GHOST COMPANY

My bill as of today stands at R12 000.00. At least it's not a million Rand. My contract is almost over meaning in almost 2 years VodaGhost and their phantoms after numerous requests have never corrected my name on the account, they have never sent an invoice for my account but rather a statement that shows the total which needs to be paid. But the big surprise is that my account has a R2000.00 limit but yet for over six months after numerous calls to help desk no one can explain as to why my account is not soft locked when it reaches the R2000 limit. Every person I speak to has a different answer. I'm sick of dancing for answers. I received a letter via email asking to pay my account signed by a phantom. There is a signature but no name. ALL THESE THINGS CAUSE A BIG PROBLEM IN MY LIFE. For instance I needed to check something with the help desk and obviously they think I am a ********* because my details don't match theirs. If Vodacom sees this complaint please provide me with nothing less than a manager who knows the system and not some phantom. This is just part of the story because I only have 1200 words to use here.