Vodacom the future is NOT exiting... i will still be on hold
I feel embarrassed to say that i am a Vodacom customer( well only until my contract ends ). For the last 14 years i have been a loyal customer to Vodacom, but for the last 6 years I had to resolve to screaming and shouting over the phone to the consultants working there because if I am calm and respectful i get told that a ticket has been raised....and thats it. Problem remains and remains and remains.
The last 3 times that i have upgraded ( all Vodacom So-called Red package) i found that after the new contract is in force that i am unable to buy or add data to my phone. I am often forced to use out of bundle rate just to do the needed tasks that is part of life.
1st time it took nearly 2 weeks to fix, after i have spend hours on hold, hearing the same story over and over again.
2nd time it took nearly 5 weeks to resolve, even being told that why am calling and complaining too much. At least i was called by the technician who was responsible for the ticket that have been loaded, 3 months after the problem was resolved??? This after i was promised multiple times that i would be called back (once or twice i had recevied a call back within and hour, other days i waited.... well days)
And now... lucky number 3. I have been complaining again for about 2 weeks now. Being told i dont worry they can load data for me....FFS.... are you kidding me? i do not want to call every time i need data waiting for a available consultant, completing the " my voice is my password" over again, going through the security confirmation.
I have once again had to loose my sh@t at a poor lady who is not responsible for this issue, to put me through to a guy who promised my he will be calling back within the hour( been 2 hours now no call) after i was promised that it would be fixed within 24 hours 2 days ago.
So why should I stay with you next time my dear Vodacom? I am currently paying for a service and not receiving? Reliving the horrible problems and customer support for the 3de time?
