VODACOM.... The future is exiting. Ready? Please re-think your slogan as you can not look into the future with this attatude!!!

I upgraded my contract on 2/1/2018 at Vodacom Kollonade. At the end of Feb 2018 i was billed for an crazy amount. When i phoned in to query the amount i found that there was a new number / contract created in my name. I have never authorized it by either a phone call and or a signature and i have asked them multiple times to show me the proof and i am still waiting. After numerous calls they admitted that it was a mistake in their favor and will rectify the problem and pass the credit on to me. I was told to call them, to verify my details to get the credit paid into my BANK account..... how is that for customer service that i have to phone them???? It was then told to me that it would take 7 working days to reflect. (Credit REF No. 1- ********** ********** ) After more that 10 days i had to phone them, again, to only find that the un-authorized number and contract still was active and that there was another amount deducted from the credit, that was supposed to be paid into my personnel account but was paid towards my vodacom account. Needless to say i had to phone them again and took time out of my daily schedule to drive to the shop AGAIN to try to get this resolved. Two days later, now i was told that the problem is resolved (no one can give me any reference number or and mail to state this fact) but, that that monies that was incorrectly deducted from my personnel account will not be paid back into my bank account but will stay on my vodacom account as credit. How will this get resolved????

VODACOM.... The future is exiting. Ready? Please re-think your slogan as you can not look into the future with this attitude and level of customer service!!!