Vodacom-“The future is exciting” Really! What appalling future is that?

I have requested Vodacom to cancel my contract on the 3rd of March 2021. On Saturday the 20th I went into the Vodacom Midrand and was told their back office is busy with my Cancellation. A consultant told me that I should receive a cancellation SMS on the 23rd March 2021. Today I called in, one (1) consultant dropped my call, the 2nd one (Mbali) kept me on the line silent for 15min. I got through to the 3rd one, only to be told that again the back office is working on it and I must wait till the end of the month!

Mind you I have paid Vodacom R1775 fee for premature cancellation! What kind of ******* is this? No-one could assure me that I will not be debited for this cancelled contract