Vodacom - The Furture NOT so Exciting

We have been trying and waiting for over 3 weeks to get the installation and connection of our Wifi done with Vodacom. Firstly Vodacom without any authorization from me, cancelled my order for the Wifi installation. The frustration of ALWAYS having to phone Vodacom to follow up this, even after numerous EMPTY promises made by Vodacom call center agents to call back with feedback/progress and/or resolution. The solution to the problem is quite simple. If one of Vodacom's trained call center agents could take my query and actually enquire on behalf of me, A VERY LOYAL VODACOM CUSTOMER (refer history - customer since 1994), which has now turned into a MAJOR complaint, which could have altogether been avoided. Let me explain. We have had fibre fitted and open serve (who belong to Telkom - which at this stage are coming across far more competent than Vodacom) have pulled the fibre to my unit. RAM couriers delivered a Router, when connected there is no internet access, it seems that there are two (2) routers registered to me. The one delivered is not configurated and no one from Vodacom can resolve the issue. As mentioned after waiting over 3 weeks to have this resolved, Vodacom now shrug their shoulders and we will have to wait another 48 hours to have the correct router delivered. All I can say at this stage is as far as my future relationship with Vodacom is concerned The Future DOES NOT look to Exciting. Can a technical person from Vodacom not just configure the current router we have? Considering our several phone calls each day to Vodacom regarding the issue and our constant complaining in the ears of the call center agents, can Vodacom not allow then an urgent deliver to have, if the only solution, the correct router delivered.