DG
Deirah G

1 reviews | Active since Dec 2018

19 Dec 2018, 21:48

VODACOM THE **********!!

I have had a vodacom contract which I have successfully paid in full. The contract was cancelled (I do have the call recording confirming that I have validly cancelled this contract with Vodacom), However Vodacom keeps debiting my account! I have contacted their cancellations department atleast 20 times to inform them that they should STOP! DEBITING MY ACCOUNT, however their call centre agents keep telling me that they will investigate and revert. I have recently app**** for credit and found out that Vodacom has *********LY AND ********LY listed me on the credit bureau as a defaulting creditor!!! WHY??? This untrue, ******* lisitng has completely deteriorated my credit scoring and caused serious damage to me. We do not have a contract any longer! When I had contacted the call centre to once again clarify their mistake I found out that MY YES MY FULLY PAID FOR PHONE has been blocked!!!

This is ********** and ******** activity, I am seeking legal advice and will continue to write to every media station in this country to expose Vodacoms poor business ethics!! and ******* behaviour!!! and poor service delivery!!!

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2018, 07:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply20 Dec 2018, 09:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team