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Andrew M

1 reviews | Active since Mar 2014

01 Mar 2024, 13:17

Vodacom. The epitome of lousy customer service in Mzanzi.

Standard, absolutely useless service from Vodacom. Call centre personnel are beyond a joke. Passed from pillar to post for over an hour, trying to find out what a certain charge is on my account. No one knows. No one with a modicum of desire to assist. Still cannot find out. One consultant even put the phone down on me. Customer service is non existent. Absolutely useless. But it's par for the course at Vodacom. Totally regret doing an upgrade now.

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Replies (3)
Vodacom
Vodacom's reply01 Mar 2024, 14:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

 
AM
Andrew M's update02 Mar 2024, 12:27
Reviewer Update
Still no contact from Vodacom. Wish you guys were as quick to answer queries as you are to demand money from me!
AM
Andrew M's update04 Mar 2024, 16:24
Reviewer Update
No. No feedback has been given. I received an sms saying that Vodacom has closed the query. But not giving any explanation as to what has been resolved. Have not even had the courtesy of a phone call from Vodacom.