HM
Hermi M

1 reviews | Active since Jul 2015

01 Jul 2015, 06:55

Vodacom the data and airtime *****

This morning on 1july I got my R200 airtime as per usual and converted 59rand into 250mb! Thus remaining balance of R141<br> <br> I sent a few whatsapp messages and one sms to a work colleague. When I wanted to send a second SMS it didn't wanna go through and I checked my balance only to find I have R0.41 left!!!!!! Does a SMS cost R140.59??? ??? <br> <br> I am disgusted to say the least! This happened to a work colleague 3months ago as her R500 airtime disappeared after one SMS to her son in America! <br> <br> Every month my data report per the iPhone usage and the usage per vodacom doesn't correspond! Even when I am in a wifi zone does my data get depleted!!! <br> <br> ALL THE CELLULAR USAGE ON MY PHONE IS OFF YET IN A WIFI ZONE IT USES DATA!!!! <br> <br> People with other networks use more apps and almost half the data! <br> <br> I went to the IPhone store in walmer park and hey have had MANY Vodacom users come in and complain about iPhone usage but the problem isn't iPhone it's vodacom!!!!!! <br> <br> Really disappointed and disgusted that this is happening

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 12:47
Official
Hello HermiMaree,

As discussed telephonically this matter has now been resolved.

We apologised for any inconvenienced caused.

Regards
Vodacom Consumer Website Team