VODACOM: THE CONTRACT YOU CAN NEVER GET OUT OF.

Absolutely shocking how little you care about customer satisfaction. I cancelled my contract within the cooling off period in October 2020 and I am STILL waiting for your courier company, RAM, to collect it. I have called 3 or 4 times already asking you to fetch the device but you keep "escalating" it and nothing happens!!!

It seems to me that Vodacom's business model is to trap you in a contract that you can cancel, but actually you can never get out of it because they'll keep charging you for a device you don't use until they receive it back, which never happens because of the courier company they use. Please find a better excuse because I am sick of hearing this one or better yet, find a better courier company that isn't going to tarnish your reputation!