Vodacom the company with putrid customer service and disregard for a customer

Item: Vodacom
Rating: 1
Author: Abduragheem A

It's been 5 months now and Vodacom Managers are still calling me to resolve an issue caused by vodacom.

I want a senior manager to call me upon review and NOT associates and their managers with empty promises in resolving my issue. Everytime an associate say they escalating and will get back in 10 business days its months!!

I'm tired of dealing with Vodacom and I invite the shareholders or stakeholder to intervene because this is ridiculous.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Oct 2022, 10:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Oct 2022, 10:13

Official