CW
Clayton W

1 reviews | Active since May 2021

09 Jul 2021, 14:58

Vodacom, the communication specialists who lost the ability to communicate. Part 4

So after going through the whole process of getting my contract stopped and myname cleared at the credit bureaus, I discovered that Vodacom has only stopped one contract, despite me having both reference numbers. This is most inconvenient as I am now out of country for a few months and they cannot call me. Vodacom are the most *********** communicators that I have ever come across. Their gate keeper's have made it impossible to have a dialogue with them. They use telephone numbers that are generic and send emails from email addresses that are not monitored.

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2021, 11:14
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team