CW
Clayton W

1 reviews | Active since May 2021

11 Aug 2021, 13:30

Vodacom, the communication specialists who lost the ability to communicate -Final

After many years supporting Vodacom, having more than 10 contracts with them, and spending thousands of rands with them over the years. I decided to close two contracts, that had ended more than a year previously, not because of poor service, but to save money because I had lost my employment. What did Vodacom do, they continued to bill me after the closure of the contracts, which eventually led to me being handed over to debt collectors and subsequenly being blacklisted. In all communications afterwards they have failed to rectify anything. You cannot get a direct telephone number out of them, and their email addresses expire after a day or two. I can only conclude that their staff are predisposed to torment their customers out of spite or malice. Vodacom do not care about their public image, the bottom line is everything.

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2021, 14:25
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CW
Clayton W's update11 Aug 2021, 14:37
Reviewer Update
Connect via my email address, I am out of country.