JS
Julie S

1 reviews | Active since May 2016

09 Jul 2025, 12:32

VODACOM "The Catch!"

I had 4 contracts that I had decided I didn't need anymore! Con number 1 - I got a phone call from Vodacom offering me all the upgrades in the world. I said I did not want to upgrade! I told the woman that I want those numbers to be prepaid. She said she could that for me. I questioned her about it and she informed me I could cancel at any time, I reiterated that I did not want any contacts. The next statement arrives with 4 contracts upgraded until 2027! When I contacted them they said I had agreed to the upgrades and couldn't cancel!. It's now 3 months down the line and I get a phone call informing me that the devices for those contracts will be delivered by RAM. I QUESTIONED AGAIN, and asked several times what the catch was. I was told there was no catch! I reiterated my question at least twice. No catch! The devices arrived and I signed for them. And here's the catch, they extended the "contract" by another 6 months! When I phoned them, I have spent at least 90 minutes trying to sort this out, I was told by signing when the devices were delivered I had agreed to extending the contacts. I was never once informed that the contracts would be extended and I would never order those devices either. They are ****! That was for 3 contracts. Today I got a phone call from RAM asking when they can deliver a fourth device!!! I note very aware of how their con works so I told them I didn't order it, I do not want it and will NOT SIGN! They can take it back to Vodacom! Needless to say I will be movement my contracts to Standard Bank Connect as soon as these contracts are up! All 12 of them! One by one!

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Replies (4)
Vodacom
Vodacom's reply09 Jul 2025, 13:13
Official
  Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

JS
Julie S's update11 Jul 2025, 14:13
Reviewer Update
Thank you for contacting me, a special thank you to Phindile for her assistance and professionalism.
Vodacom
Vodacom's reply11 Jul 2025, 15:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department, and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Jul 2025, 15:33
Official
Dear Julie We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Vodacom Consumer Website Team 

Best regards,