1 reviews | Active since May 2016
VODACOM "The Catch!"
I had 4 contracts that I had decided I didn't need anymore! Con number 1 - I got a phone call from Vodacom offering me all the upgrades in the world. I said I did not want to upgrade! I told the woman that I want those numbers to be prepaid. She said she could that for me. I questioned her about it and she informed me I could cancel at any time, I reiterated that I did not want any contacts. The next statement arrives with 4 contracts upgraded until 2027! When I contacted them they said I had agreed to the upgrades and couldn't cancel!. It's now 3 months down the line and I get a phone call informing me that the devices for those contracts will be delivered by RAM. I QUESTIONED AGAIN, and asked several times what the catch was. I was told there was no catch! I reiterated my question at least twice. No catch! The devices arrived and I signed for them. And here's the catch, they extended the "contract" by another 6 months! When I phoned them, I have spent at least 90 minutes trying to sort this out, I was told by signing when the devices were delivered I had agreed to extending the contacts. I was never once informed that the contracts would be extended and I would never order those devices either. They are ****! That was for 3 contracts. Today I got a phone call from RAM asking when they can deliver a fourth device!!! I note very aware of how their con works so I told them I didn't order it, I do not want it and will NOT SIGN! They can take it back to Vodacom! Needless to say I will be movement my contracts to Standard Bank Connect as soon as these contracts are up! All 12 of them! One by one!
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Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
