DK
Daniel K
1 reviews | Active since Jul 2011
13 Feb 2024, 14:14
VODACOM THE BULLY
Certainly! Here's a polished version of your text:
"I'm utterly appalled by Vodacom's blatant audacity in manipulating their customers. I received a 2GB data bundle as a gift, yet for some inexplicable reason, I'm not permitted to transfer a portion of it to my child. Despite doing so frequently, I'm constantly harassed by the network regarding when I can transfer it, etc. Then, at month's end, they confiscate my unused data – last month it was 6GB. Is this fair, and does ICASA know about this?"
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Feb 2024, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Feb 2024, 10:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly refer to our data transfer terms and conditions: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly refer to our data transfer terms and conditions: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2024, 10:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly refer to our data transfer terms and conditions: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly refer to our data transfer terms and conditions: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,