RC
Ryan C
1 reviews | Active since Apr 2010
06 Jan 2022, 07:18
Vodacom the bug.
Vodacom is a buggy and weak company based on their app and "automated" response. It told me I will earn Voda bucks if I recharge, if I by a 4u bundle. I did both nothing. Send an email to customer care WITH MY CELL NUMBER INCLUDED and it replies "please supply your cell number". I reply just with my cell number it replies with same message. Absolutely pathetic. Is that how you dupe new customers? I'm glad my main provider is still MTN. They not perfect, but I've never had such issues just trying to contact them
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jan 2022, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2022, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jan 2022, 14:53Dear Ryan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded 200 Vodabucks on to your number. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2022, 14:53
Official
Dear Ryan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded 200 Vodabucks on to your number. Regards Consumer Website Team
Best regards,
RC
Ryan C's updateReviewer Update
06 Jan 2022, 15:50I'm impressed how quickly vodacom sorted the issue and the help, but still a bit disappointed in the product that caused the issue. I'd give them a total of 4 out of 5 after sorting it. But if it re-occurs a 3 out of 5.
RC
Ryan C's update06 Jan 2022, 15:50
Reviewer Update
I'm impressed how quickly vodacom sorted the issue and the help, but still a bit disappointed in the product that caused the issue. I'd give them a total of 4 out of 5 after sorting it. But if it re-occurs a 3 out of 5.