Vodacom the Buff Towers - Be Alert - Very bad customer service

I had an insurance claim by vodacom for R10 000 for my Samsung S20FE that was ******. I was advised by the insurance to go to any vodacom store & select a phone to the valued insured for R10 000 as my samsung S20FE is no longer manufactured plus pay a 15% access fee which i was fine with.

The consultant Jacky falsely led me to believe the "Honor X7B" is a very good phone with same specs as the phone i had "Samsung S20 FE" & a phone the insurance would cover.

How on earth compare Samsung to a no name brand "HONOR". Never the less, price of phone was R6 499 yet I was charged R9 500 with an access fee of R960.

No paperwork was provided to me nor the receipt of the access fee I paid. I left the store assuming all in bag with the phone. They removed packaging of phone to check if working i was told I did.

I went to the store Monday 22 April 2024 & was advised by the store manager they were unable to print my invoice as they were offline the Saturday 20th April. The consultant provides complete opposite info advising they not allowed to hand out any paperwork "Invoice" to the customer for insurance claims. So either manager or consultant is not sure of the process themselves who knows,

I refuse to accept this useless phone & left phone it in store. I would like my refund back "R960" plus this order cancelled with immediate effect so i can claim with another vodacom store as per insurance instructions.

The insurance has asked me to advise the store to take back their phone & cancel order which they refuse to do. Vodacom Bluff towers (Durban) refuse to accept phone back & claims i opened box. I was also not offered a simswap which they claimed I did not ask for one. If your phone is ****** surely the sim would be taken as well (only logic & common sense)

This phone is nowhere close to the value of R10 000. Make sure before going near this vodacom store in the Buff Towers you aware of terms & conditions as they keep you occupied & distract you in order to do such things, dnt be fooled, I will not stop until my claim is cancelled even if i need to open a police case.

They just claiming people's fund without your knowledge & when made aware they have long stories to reject the claim or take back the useless phone. My opinion go elsewhere. Not even the manager Mr Khan is very clued up, instead of dealing with the situation he refers you back to the consultant then disappears, so he does not have to deal with the problem. Any insurance claims stay away you just get ****** & issued **** phones.