VODACOM THE BRIDGE MANAGER TOLD ME TO TAKE MY TABLET TO THE WAREHOUSE MYSELF IF I WANT IT FIXED FAST.

22/08/2022 i took out a Vodacom contract for 2 for 1 tablets, Telefunken 10" at Game at the bridge. my first question was how do i go about getting insurance, they said i can't with them, but i can go to the Vodacom store across from them. i went to the Vodacom got helped by the guy working there, so insurance was taken out, they started debiting my account. so comes April 2023, when i had to take 1 of the tablets to get fixed as it fell. For almost a week i had to go between Vodacom call centre and the vodacom the bridge shop, only to find out, that vodacom does not insure telefunken tablet, so they were debiting my account for insurances because they registered the 2 tablets as Alcatel tablets just for them to have tablets on their system and debit my account. While i had to deal with this deception, and before we knew about the ***** that took place with the insurance, i asked the consultants and the manager of vodacom the bridge, that i need the tablet fixed ASAP and then the manager Carike told me that if i want the tablet to be fixed then i should take it to the warehouse myself. So your company stole money from your client *****ulently and you as a manager can't even show them empathy, rather then putting yourself in the client's shoes you tell them to do your job by taking the tablet to the warehouse and ask the techs to fix the tablet fast. i cancelled the contract on the 25/04/2023 and the insurance was suppose to refund me all the installments they took for insuring the wrong tablets. we are officially 3 months later and i am yet to receive my refund.