VODACOM - THE BIG, BAD RED

<p>It has been close to 1 year trying to assist my mother with ********** activity on her mobile contract. She signed up for what she thought were 2 contracts with this service provider. It turns out that there is an extra ghost cellphone number that was activated on her name with loaded data. She is aware of the 2 contracts which provide her with 500MB with of data and a monthly airtime top-up.</p> <p> </p> <p>We logged a query with the provider to cancel her contracts as her 2 years was up. This was never actioned till this day. A debit order continues to run on her bank account for all 3 contracts. Query upon query logged with no interim feedback. We were then advised to send documents and details of the query to a bogus email address, "tradepartner.adminvodacom.co.za". It's either the incompetence of the call-centre staff or VODACOM does this on a regular!</p> <p> </p> <p>We should take the company brand colour as a warning!!!</p>