RH
Rita H

1 reviews | Active since Jan 2012

12 Sept 2018, 18:24

Vodacom the best con artists in the business

Today I bought 500GB data bundle with R100 of my airtime using the *111# options, whilst doing this I accidentally opted to buy another 500GB of data with R50 of my airtime. I called Vodacom an hour an a half later to query this and was told that they can not reverse the second "purchase". As far as I'm concerned this is a complete **** and goes against the the consumer protection act.

RIGHT TO CANCEL DIRECT MARKETING CONTRACTS WITHIN THE COOLING-OFF PERIOD

You are entitled to cancel agreements within the prescribed cooling-off period without incurring penalties of providing reasons for your decision. Suppliers must refund within 15 days of receiving the cancelation notice All direct marketing transactions must include a cooling off period of at least (5) Business days.

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Replies (2)
Vodacom
Vodacom's reply12 Sept 2018, 18:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Sept 2018, 14:14
Official

Dear Customer,

Please be advised that we were not able to make contact with you. You may call 082135 for any further assistance.

Regards,

Vodacom Consumer Website Team