1 reviews | Active since Jan 2012
Vodacom the best con artists in the business
Today I bought 500GB data bundle with R100 of my airtime using the *111# options, whilst doing this I accidentally opted to buy another 500GB of data with R50 of my airtime. I called Vodacom an hour an a half later to query this and was told that they can not reverse the second "purchase". As far as I'm concerned this is a complete **** and goes against the the consumer protection act.
RIGHT TO CANCEL DIRECT MARKETING CONTRACTS WITHIN THE COOLING-OFF PERIOD
You are entitled to cancel agreements within the prescribed cooling-off period without incurring penalties of providing reasons for your decision. Suppliers must refund within 15 days of receiving the cancelation notice All direct marketing transactions must include a cooling off period of at least (5) Business days.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Please be advised that we were not able to make contact with you. You may call 082135 for any further assistance.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Please be advised that we were not able to make contact with you. You may call 082135 for any further assistance.
Regards,
Vodacom Consumer Website Team
