Vodacom - the absolute worst SUPPLIER/VENDOR EVER!!! and here i thought Telkom was the worst!!

I have had much bad service from many goverment and corporate companies. i thought Telkom was the worst, but Vodacom is THE ABSOLUTE PITS. THEY JUST DO NOT GIVE A DAMN!!!

i had cancelled my vodacom fibre contract after 3 months, PURELY DUE TO THEIR **** SERVICE and the fact that one cannot communicate with them on issues as their is no point of call. The call centre is useless. So i moved to RSA web as you can communicate with them with issues. When i cancelled with Vodacom1 month ago, whoooooh all of a sudden i received a call, and they told me that i would have to pay for the router. I said fine, can you take it off my vodacom cell phone contract as that is how i pay for my router currently. They said send an email. I have sent 12 emails with absolute no response and cc'ing another vodacom staff member who helped me out with fibre as his is the only email address i have. He receives my emails but still nothing gets done!! The IRONY is that i am cancelling due to poor service, and yet i still cannot cancell my fibre due to poor service!!!!!!! The staff just do not give a damn!!! ...... but miss a payment, they all over you !!

what do i have to do to find out if and how to cancell my fibre. i can almost guarantee you i will be billed again!