Vodacom - Thato Makoti CEO office disappointment of the month

On the 21ste of January and after filling a formal complaint with ICASA Mr Thato Makoti from the CEO office of Vodacom phoned me in connection my 21 day old request for a refund after Vodacom again double charged me on my account. He made various promises and to quote he’s exact words “I will be your only point of contact, until the matter is resolved” needless to say which followed was a perfectly executed disappearing act by Mr Thato Makoti. I am astonished that we live in a time that people have absolutely no shame or any form of accountability even after being instructed by ICASA to resolve this matter. You hide behind private responses. Do you know that a email has a sent box that keep record of communication?? It clearly does not seem that way since you time and again claim to not have received my correspondence. Again an example as to why this country is in the shape it find’s itself in.