Vodacom Terrible Services to Customers

I've had such a terrible experience with Vodacom. Unprofessional and crude consultant called Yolanda, who kept interrupting me while I tried to explain my query over the phone. Yesterday at 12pm I made a payment towards my account and told that my cellphone services would be reinstated within 2-3 hours, 20 hours later it's still not reinstated. I then called Vodacom at 4pm with no success as my line continued to be cut off. This morning I spoke to one of their rude, unprofessional and unhelpful consultants who raised her voice and interrupted me when I tried to relay my story. She then told me that my phone services would take 5 hours to be reinstated instead of the 2-3 hours that was stated yesterday (this is also stated in one of their automated responses, but they are clearly not telling the truth) Vodacom, is this how you treat your customers with inconsistent messaging, terrible customer service and ineffectiveness to meet your brand promise? I've been a Vodacom customer for over 15 years but this is the terrible treatment I received. Absolutely appalling that I did not get an explanation as to why my cellphone service has not been reinstated and to receive it from a crass and unprofessional consultant just made matters worse.