TM
Tiona M
1 reviews | Active since Oct 2020
16 Mar 2021, 15:25
Vodacom terrible services
I have a free contract promotional number with vodacom and after numerous calls canceling my previous contact they now charging me for a number I don't pay for and I can never contact them as they don't answer....!!!! Can someone assist
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Replies (2)
Vodacom's replyOfficial
17 Mar 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2021, 13:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have processed the cancellation and query has now been resolved. Your reference number is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 13:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have processed the cancellation and query has now been resolved. Your reference number is ***. Regards Consumer Website Team
Best regards,