VODACOM - Terrible service trying resolve ********** upgrade

<p>This is my 3rd post about Vodacom , in as many weeks.</p> <p>My contract was **********ly upgraded last year and I have been trying to resolve this and get my money back by calling Vodacom call centre, ***** unit etc and have been sent from pillar to post trying to get some sort of conclusion.</p> <p>I am constantly misled on the process and who to speak to, I have been palmed off to various people who assure me they will keep me informed however when I call them they don't answer my phone or respond to my mail.</p> <p>A guy by the name of Paul Mcpherson said he would assist but merely palmed me off to some else, I then finally get ahold of a lady by the name of Matsie Mthembu who has now also palmed me off after being very rude to me over the phone.</p> <p>This is truly shocking , the processes are flawed and there is no accountability on Vodacom side.</p> <p>I am tired of calling , sending emails , re-sending documents , while ***** has been committed which I am paying for.</p> <p>With no doubt the debit order will come off my account religiously at the end of the month.</p>