DB
Duan B

1 reviews | Active since Aug 2017

17 Jan 2018, 12:30

Vodacom TERRIBLE service iPhone X 256GB with headphones on RED Select+ contract

In November 2017 I signed up on Vodacom website for the for an iPhone X 256GB with headphones on RED Select+ contract for R1650.00. They ran out of stock and advised I would get my new phone as soon as new stock arrives. I kept on phoning the call center regularly to fine out if new stock is available yet and the answer kept on being no and that they are not sure when new stock will arrive. Yesterday one of my colleagues upgraded to the iPhone X and advised they have stock when just last week when I phoned they advised they do not have stock yet.

Needles to say, they still cannot supply me with what I have ordered, as they now have cancel the upgrade and re-register the upgrade at a more expensive price. What a joke, now I have to settle for the iPhone X 64GB at R32 less than what I signed up for.

Needless to day the call center agent i spoke to yesterday said he would get back to me on what they can do to resolve - I am still waiting for a call.

MTN\CELL C, do you want my business? Vodacom doesn't seem to be interested at all?

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2018, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DB
Duan B's update24 Jan 2018, 09:32
Reviewer Update
Hi, I have received my device from Vodacom, thank you for resolving this. Please learn from this and supply customers with the service they pay for. Thanks you again, Vodacom!