ST
Seth T
1 reviews | Active since Oct 2012
14 Apr 2022, 05:38
Vodacom terrible service!
I am very disappointed and erritated with Vodacom service. I have had a contract with them for a number of years and been pleased with there service. After renewing my contract I have been incorrectly billed. They have admitted to this in writing. I have logged a request weekes ago. I am still waiting for this to get started. I have called numerous times. Still sitting with the incorrect bill. On one does anything. I have had very very bad crevice from Vodacom!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Apr 2022, 06:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2022, 06:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ST
Seth T's updateReviewer Update
14 Apr 2022, 11:43Thank you,
I am looking forward to consultant contacting me.
I am looking forward to consultant contacting me.
ST
Seth T's update14 Apr 2022, 11:43
Reviewer Update
Thank you,
I am looking forward to consultant contacting me.
I am looking forward to consultant contacting me.
ST
Seth T's updateReviewer Update
19 Apr 2022, 10:25Thanks for your reply!
Please contact me urgently on ***.
I have been told I am getting a credit???
I am urgently waiting for this to take place?? I am currently about to be debited for R516, 19. The correct amount which I agreed to is R176.
Attached please see email for billing department.
What is the hold up for the credit??????
'Dear customer
Please contact me urgently on ***.
I have been told I am getting a credit???
I am urgently waiting for this to take place?? I am currently about to be debited for R516, 19. The correct amount which I agreed to is R176.
Attached please see email for billing department.
What is the hold up for the credit??????
'Dear customer
As per our conversation earlier, credits for the double billing on your invoice will be credited after the invoice has been raised on the 4th of April, for any further assistance please contact our customer care department.
kind regards
Trinah'
ST
Seth T's update19 Apr 2022, 10:25
Reviewer Update
Thanks for your reply!
Please contact me urgently on ***.
I have been told I am getting a credit???
I am urgently waiting for this to take place?? I am currently about to be debited for R516, 19. The correct amount which I agreed to is R176.
Attached please see email for billing department.
What is the hold up for the credit??????
'Dear customer
Please contact me urgently on ***.
I have been told I am getting a credit???
I am urgently waiting for this to take place?? I am currently about to be debited for R516, 19. The correct amount which I agreed to is R176.
Attached please see email for billing department.
What is the hold up for the credit??????
'Dear customer
As per our conversation earlier, credits for the double billing on your invoice will be credited after the invoice has been raised on the 4th of April, for any further assistance please contact our customer care department.
kind regards
Trinah'