Vodacom terrible service

I have been trying to get assistance to unblock my mom's home internet, but Vodacom has not been able to assist.

My father passed away and the internet was in his name, it is now blocked, but my mother is still paying monthly fees. We have requested change of ownership of the contract and unblocking but all avenues lead nowhere and we keep getting redirected with no solutions.

I do not want to name the individuals who have refused to assist, but I do hope vodacom will contact us to assist.