Vodacom Terrible service

On the 5th of October I made an EFT payment of R540 for my mom's account, I then later realized that the money had not cleared on the Vodacom side because the balance in areas had not changed even though I made the payment.

From the 7th of October I started contacting the accounts department and I was told to send through the proof of payment to *** and I did just that. I was then told that the money will clear in 12 to 24 hours, the money still did not clear, until the 21st of October when I called again and I was given another email address to send the proof of payment to *** I sent the proof of payment and they said the matter will be escalated to finance and the payment will clear I should give it at least 7 days.

It's now the 13th of December the money still had not cleared despite the proof of payments that I've sent, I've even went to the bank to get a printed proof of payment and a bank statement which I sent through to Vodacom. Every time I'm being sent from pillar to post. The matter is not getting resolved.

It seems like Vodacom is running a **** because my mom's account has expired now we cannot start the cancellations process because of that R540

I am very disappointed with their service, and k would not recommend anyone to take up a contract with Vodacom, it is such a Sham.