vodacom terrible service !

I've had the MOST shocking customer experience - Vodacom app has now changed to Vodapay app. Due to the change over you basically have to re register , and I forgot my PIN. You get to talk to a BOT , who 15 minutes later types he can't assist me anymore he's putting me in touch with a human. Said human is called Kenneth and he puts the phone down on me after NOT being able to assist me via the app - he calls me & then proceeds to put the phone down on me. THEN I go to Cresta Vodacom store and YET again no-one is able to assist me - I am so dissappointed in Vodacom that I will be changing service providers !