Vodacom Terrible Service

My Mom ported her Telkom number to Vodacom on the 8th April 2024 and she got a new contract from Vodacom as well. Since the 8th April she has not been able to use her cell or my step fathers cell unless they are connected to their WiFi at home! They live on a Retirement Estate and the Estate has Vodacom fiber on the Estate. My Mom has been going back to Vodacom every day since 8th April and today they tell her it’s becuase she has Vodacom Fiber in her name. The more she tries to tell them they pay the Estate for the fiber every month they won’t listen. My Mom is 70 nearly 71 and she can’t keep going back to Vodacom everyday. This is ridiculous! Everything should have been working since 8th April and today is the 23rd April 2024 and it’s still not working. This needs to be fixed immediately!! I’m not happy about this at all! Please fix it today! I have given my Mom’s cell number and ID number below . Her name is Lydia . Thanks Sandy