Vodacom terrible service

In actual fact Vodacom deserves a 0 rating. Staff are DONT LISTEN when taking calls and making changes to an account. Being to by the manager I should make alternative arrangements to do what I need to with what was requested. I'm now being told to wait a further 30 days after I had given them enough time to make the change and they still got it wrong. This is negatively impacting me. I need this to be sorted out immediately as the error is on their side.

VODACOM JUST SO YOU KNOW I HAVE BEEN A LOYAL CLIENT FOR YEARS AND IT DISSAPOINTS ME TO KNOW THAT THIS IS HOW YOU TREAT YOUR LOYAL CLIENTS MR SHAMEEL JACOBS NEEDS TO BE MADE AWARE OF HOW CLIENTS GET TREATED.

I HAVE BEEN ON HOLD FOR 46 MINS TO BE TOLD THEY NEED TO LOOK INTO MY CALL THAT WAS MADE