Vodacom - terrible service as usual!!

<p>Such a horrible experience with Vodacom. I have upgraded my contract in February to a Valentines day deal which was R299. I am now still being charged my same old amount. I contacted vodacom online cause the upgrade was done online, the consultant insisted to me that I need to take VAT into accoutn and that I am now paying for my airtime, I said to him that the advert was R299 how can I be paying more. After having no joy, I then asked him for an email address, he did not know any so he had asked me to contact 082111... I contacted that number, after holding on for about 10 minutes off and on, the call cut and went straight to rate my service so I hung up.. So why am I still being charged my old amount is what I would like to query?</p> <p>Another query is I wanted to cancel another one of my contracts, I was offered to keep my sim only at a good rate so I kept it on, I then received an sms to say the following Dear valued Vodacom customer, your contract term for this line will soon come to an end. Upgrade at your nearest Vodacom Shop or online at www.vodacom.co.za. iIf you do not wish to upgrade or cancel your contract yet, it will continue on a month to month basis from the end of the contract term</p> <p> </p> <p>What is going on with Vodacom service, it is rather disappointing!!! </p>