Vodacom Terrible Service and Wrong full ITC Listing

<p>If i go to a store i get told that i cant upgrade, but when i phone the call centre they say i can, they process the upgrade and tell me that my device will be delivered on friday. No device on friday. Monday i phone upgrades again and there is no record of our upgrade that was done????</p> <p> </p> <p>Then they list me on ITC, Im shocked to hear this and phone the accounts department, they can confirm telephonicaly that my account is up to date and not in arrears they will request a paid up letter that i can use for the bank (our bond is not being granted because of this) 48 hours later...no letter. We spoke to Tebogo Phaka Phone again, same story they will request a letter to be sent but there is nothing on the system that such a letter has been requested. 48 hours later... not letter. Phone again, this time there was something on the system that the letter was request more than 5 days ago yet again we have to request a letter that takes 48hours. We spoke to a Develyn. We have 30days to get our bond or we lose our property. This is not acceptable. The accounts department says its best to go to a vodashop, the extremely rude manager at vodacom waterfall says sorry phone the call centre</p> <p> </p> <p>Then we decided to cancell the contract. after 20mins someone answered. we were placed on hold in order for the operator to confirm the cancellation, after 22mins the call was dropped!!!!</p> <p> </p> <p>This is the worst service that i have ever received!!!!! Why dont they have refrence numbers or something?</p> <p> </p> <p>Im cancelling all my vodacom accounts - but how?</p>