RC
Robin C

1 reviews | Active since Apr 2020

24 Apr 2020, 16:05

Vodacom terrible service and email problems

Signed up vodacom fibre and email 9 months ago with metro fibre as well , worst thing I could have ever done , vodacom keep changing smtp settings , nobody can help you resolve issues , keep asking you security questions and ask u to hold then they hang up as they dont know what they are doing or say they will transfer you to another department and the line goes dead , poor service , poor signal, down for 4 days upgrading software during lockdown, both vodacom and metro fibre just move you pillar to post and nothing gets resolved , metro fibre taken 9 months to come and move all the loose wiring in my office installed incorrectly, still havent been back to rectify it , statvaway from vodacom and metro fibre , they are absolutely useless.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2020, 11:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team