1 reviews | Active since Oct 2016
Vodacom-Terrible Service and Defective Product ****
<p>I purchased a wifi router at the Cellucity store in the VnA waterfront wich offered a 10gig day and 10 gig night data for R 199 per month. The service provide is Vodacom.</p> <p> </p> <p>I also have an existing contract with Vodacom for my personal cellphone number. I haven't since purchasing the Data been able to use this service because the minute I try to use my wii router, Vodacom locks my simcard and my router and then I am unable to make use of these facilities even though I am a consistent and good payer.</p> <p> </p> <p>I have contacted their customer service line on several occassions, but my sim card keeps getting locked and they keep blaming this on their system.</p> <p> </p> <p>I am paying for a service that is not being rendered to me and am perturbed by the fact that I cannot use my cellphone or my router.</p> <p> </p> <p>I need Vodacom to fix this problem, but no matter how many times I call, this problem is on-going. I am extremely perturbed and dis-satisfied and I feel like I am being ****ed out of my Data by Vodacom. It is as though they are confusing my already existing number with my wifi router, which infact are two separate contracts.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No-one from your team has contacted me to date. PLease have someone from your billings department contact me to fix this error, I am still waiting......???
Your company again locked my simcard today. I cannot again use my airtime or my DATA, which I am paying for every month. I cannot make or receive any calls due to my sim card being locked.
As soon as I try and use my Data, from the ****le which I recently bought from you, I receive error messages and my sim card for my cellphone also then gets locked.
I probably called your contact centre about ten times, everytime I called they unlocked my sim for a period of two days and then it just automatically locks again. PLease fix this, I cannot keep calling you all the time. I do not have the time for this!!!!!!!!!!!!!!!!!!!!!!!
No-one from your team has contacted me to date. PLease have someone from your billings department contact me to fix this error, I am still waiting......???
Your company again locked my simcard today. I cannot again use my airtime or my DATA, which I am paying for every month. I cannot make or receive any calls due to my sim card being locked.
As soon as I try and use my Data, from the ****le which I recently bought from you, I receive error messages and my sim card for my cellphone also then gets locked.
I probably called your contact centre about ten times, everytime I called they unlocked my sim for a period of two days and then it just automatically locks again. PLease fix this, I cannot keep calling you all the time. I do not have the time for this!!!!!!!!!!!!!!!!!!!!!!!
So a Consultant contacted me yesterday (18/10/2016 around 12pm) to ask me what the problem was, but they did not fix the problem. The consultant @ Vodacom mentioned that he will call me back that very day and he neglected to do so.
@Vodacom, please note, that I don't want love letters from you or your consultants. I want the problem to be fixed. It is yet another week of my cellphone line being cut, but yet at the end of the month, you debit my account as though you provided a service. ( I was not able to use the data on both my cellphone and the new router I purchased. I signed a contract with you to use the data, but you are ****ing me out of this product, you **** about this promotion because I cannot use the product, whenever I try to use it, my simcard gets locked. Seriously, the way this is being handled is extremely unprofessional.
@ Vodacom, you have not resolved the problem. I am still waiting on you to fix the problem. Please give me a timeline for when this will be fixed??? Today , tomorrow or do I have to wait another week?
I called your billings edpartment to have this fixed, but they kept on transferring me from consultant to consultant, this took an hour of my valuable time.
So now, on Monday, I'm going to the Cellucity store to ask for my signed contract and the next step from my side, is I'm going to see how I can go about cancelling all my services with you . I am losing too much money and stress over not being heard!!!!
I'm probably just one customer , who means nothing to you compared to your large portfolio of customers, but just remember one thing, with social media these days, one customer has the potential to tarnish your reputation, so please please please just fix this problem I beg you.
So a Consultant contacted me yesterday (18/10/2016 around 12pm) to ask me what the problem was, but they did not fix the problem. The consultant @ Vodacom mentioned that he will call me back that very day and he neglected to do so.
@Vodacom, please note, that I don't want love letters from you or your consultants. I want the problem to be fixed. It is yet another week of my cellphone line being cut, but yet at the end of the month, you debit my account as though you provided a service. ( I was not able to use the data on both my cellphone and the new router I purchased. I signed a contract with you to use the data, but you are ****ing me out of this product, you **** about this promotion because I cannot use the product, whenever I try to use it, my simcard gets locked. Seriously, the way this is being handled is extremely unprofessional.
@ Vodacom, you have not resolved the problem. I am still waiting on you to fix the problem. Please give me a timeline for when this will be fixed??? Today , tomorrow or do I have to wait another week?
I called your billings edpartment to have this fixed, but they kept on transferring me from consultant to consultant, this took an hour of my valuable time.
So now, on Monday, I'm going to the Cellucity store to ask for my signed contract and the next step from my side, is I'm going to see how I can go about cancelling all my services with you . I am losing too much money and stress over not being heard!!!!
I'm probably just one customer , who means nothing to you compared to your large portfolio of customers, but just remember one thing, with social media these days, one customer has the potential to tarnish your reputation, so please please please just fix this problem I beg you.
Thank you for contacting me. My cellphone has been unlocked. I'll check tonight whether my ****le is working. Will comment on this post as soon as I'm confident that the matter has been resolved.
Thank you for contacting me. My cellphone has been unlocked. I'll check tonight whether my ****le is working. Will comment on this post as soon as I'm confident that the matter has been resolved.
SO CLEARLY THIS MATTER HAS NOT BEEN RESOLVED. MY WIFI ROUTER IS STILL INACTIVE AND NOT WORKING. I think from here on out, I'm rather just going to make every effort to cancel all my services with Vodacom. I have had enough suffering and paying for a service which a cannot use.
I've given you so much time to fix this problem and the service I'm receiving is pathetic.
SO CLEARLY THIS MATTER HAS NOT BEEN RESOLVED. MY WIFI ROUTER IS STILL INACTIVE AND NOT WORKING. I think from here on out, I'm rather just going to make every effort to cancel all my services with Vodacom. I have had enough suffering and paying for a service which a cannot use.
I've given you so much time to fix this problem and the service I'm receiving is pathetic.
So Vodacom corrected my service, but now my latest invoice is incorrect. You charged me a connection fee and you took off my debit order for my wifi router on the incorrect date.
I signed a contract with you on the router for R 199 per month. This debit order should of gine off on the 1st every month and not on the 25th.
Please correct this. I hope to God that this is the last time I will have to write a review. I will never ever take out another contract with Vodacom ever again in my life. I cannot wait for this 24months to be over.
So Vodacom corrected my service, but now my latest invoice is incorrect. You charged me a connection fee and you took off my debit order for my wifi router on the incorrect date.
I signed a contract with you on the router for R 199 per month. This debit order should of gine off on the 1st every month and not on the 25th.
Please correct this. I hope to God that this is the last time I will have to write a review. I will never ever take out another contract with Vodacom ever again in my life. I cannot wait for this 24months to be over.