Vodacom - Terrible service and clueless call center agents.

I bought 40GB of data & 500min voice minutes yesterday morning. The 40GB has been allocated to my number but the 500 minutes aren't reflecting. I contacted Vodacom yesterday to query this. I was asked to send a proof of payment to Babalwa>***, which I did. The 500 minutes have still not been allocated. I called Vodacom again and they struggled to authenticate me. They apparently have an old email address on file which I haven't used for 16 years, this despite them sending me statements on the correct email address for the last +- 15 years. It gets worse when the agent told me I bought a 40GB YouTube bundle, which isn't stated anywhere and it reflects as "Anytime data" on the Vodacom App. They have no clue what they're doing !!!!! Can I PLEASE get the 500 minutes I paid R450 for allocated to my number.