Vodacom terrible service

Logged a call 3 days ago for an upgrade on my vodqcom app. They sent me a message to say someone will call ke in 24hr hours. No call. Went to vodacom kollonade today. Waited in queue to see cust service staff. Gent walks in from vehind me, sits down at cust service and is helped. Nobody says anything. Vodacom rep tells me to go to counter 5, sit down. Cust serv gent doesnt greet you. Other lady walks in and tells me she was there before me but she wasnt in the queue before me. They make me get up. TERRIBLE TERRIBLE SERVICE FROM BOTH MY VODACIM AND KOLLONADE VODACOM