Vodacom Terrible service

I've logged a query on the 6 July and to date it has not been resolved. I have to call in as nobody calls back once they say they have to speak to their manager. Been in contact with at least 3 departments. Originally was told that it will take 48 hours. Also very very tired of confirming details every time I have to call in from deparrment to department. Where do you guys think I got the reference number. Terrible and unprofessional behavior. 12 days since my query was logged. I'm really disappointed.