VODACOM Terrible Service

VODASHOP TYGERVALLEY PHONE BOOKED IN FOR 3RD TIME FOR THE SAME FAULT. I did an upgrade of my phone in May 2021, 4 months later the phone stopped charging, the charger depletes the battery, after sending the phone in for repairs for the 3rd time it is still not resolved, first time I collected the phone, it was still not working, 2nd time the job card stated store to check the charger, and we did, and after 10 min the battery was 2% less than before we connected the charger. The phone is booked in for the 3rd time, and the store manager Neville said that he will make this repair priority, it is one week later, I leave messages, tried to log a formal complaint with the Vodacom Customer Care service, but held on for 15 min, and the phone was put down in my ear. The SMS tracking link opens a blank page. Vodashop Tygervalley does not even have a phone number listed on the web. They also keep on referring me back to the repair centre, and they are never available. I have been a Vodacom client since 1998. Maybe a good sign to change my service provider. I am paying a contract fee for a phone I cant use.